Customer Experience & Problem-Solving
Turn customer friction into loyalty. app2customer identifies pain points in your customer journey — from checkout confusion to post-purchase gaps — and provides automated solutions that keep shoppers coming back.
Key Features
Customer journey mapping with automated friction detection
Smart post-purchase follow-up sequences
Checkout abandonment analysis with recovery suggestions
Customer satisfaction pulse surveys at key touchpoints
Automated issue categorization and resolution workflows
Retention analytics dashboard with churn prediction
How It Works
Map Your Journey
app2customer automatically maps your customer journey from first visit to repeat purchase.
Identify Friction
AI-powered analysis highlights where customers drop off and what's causing frustration.
Deploy Solutions
Choose from recommended automated solutions — follow-ups, surveys, recovery flows — and deploy instantly.
Measure Impact
Track customer satisfaction, retention rates, and lifetime value improvements in real time.
Simple, Transparent Pricing
Basic
Essential customer experience tools.
- Journey mapping
- Basic friction detection
- 5 automated follow-ups/month
- Email support
Professional
Full CX automation for growing brands.
- Advanced friction analysis
- Unlimited follow-ups
- Checkout recovery flows
- Satisfaction surveys
- Priority support
Enterprise
For brands that prioritize customer experience.
- Everything in Professional
- Churn prediction
- Custom workflows
- API access
- Dedicated CX advisor